Our 14-Day Satisfaction Guarantee

We want you to love your Camilla Jade Designs jewelry! If you’re not completely satisfied, you may return unworn items within 14 days of delivery for a refund or exchange.

Eligible Returns

Items must be:

- Returned within 14 days of delivery date
- Unworn, unused, and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

- Earrings (due to health regulations)
- Custom or personalized pieces
- Items marked as final sale or clearance
- Items showing signs of wear or damage

How to Initiate a Return

1. **Contact us** at camilla@camillajadedesigns.com within 14 days of receiving your order
1. **Include** your order number, item(s) you wish to return, and reason for return
1. **Wait for confirmation** - we’ll send you return instructions and a return authorization
1. **Ship items back** using a trackable shipping method (we recommend USPS with tracking)
1. **Get your refund** within 5-7 business days after we receive and inspect your return

Return Shipping Costs

- **Defective or incorrect items:** We cover return shipping costs
- **Change of mind/size exchanges:** Customer is responsible for return shipping costs
- **Tip:** We recommend using a tracked and insured shipping method. We are not responsible for items lost in return transit.

Refunds

- Refunds are issued to the original payment method
- Original shipping charges are non-refundable (except in cases of defective items)
- Please allow 5-7 business days for refunds to process after we receive your return

Exchanges

We’re happy to exchange items for a different size or style! Follow the return process above and indicate in your email what you’d like to exchange for. We’ll ship your new item once we receive your return.